Refund Policy

SpitOut.com Refund Policy

Effective Date: September 13, 2024

At SpitOut.com, we are committed to providing a seamless experience for both buyers and sellers. Due to the nature of the services offered, we have a strict no-refund policy for all completed and delivered orders. Please review the following guidelines regarding refunds:

1. No Refunds on Completed Orders

Once a custom digital service or content has been delivered and confirmed by the buyer, the transaction is considered final. No refunds will be issued for completed orders, except in specific cases of non-delivery or breach of service, as outlined below.

2. Order Confirmation and Delivery

  • Buyers are required to confirm receipt of the content within 48 hours of delivery. If the buyer does not confirm within this time frame, the system may automatically mark the order as completed.
  • Sellers are expected to deliver custom content within up to four (4) days of receiving an order, unless otherwise agreed upon with the buyer. In the event of delays, sellers must communicate with the buyer to avoid disputes.

3. Non-Delivery or Breach of Service

In cases where a seller fails to deliver the agreed-upon content, or the content delivered does not meet the buyer’s original request:

  • Buyers may request a refund if the seller fails to deliver the content within the specified timeframe and does not provide an explanation for the delay.
  • Refunds may also be considered if the delivered content significantly deviates from the agreed-upon specifications, and the seller is unwilling to make necessary revisions.

4. Revisions Policy

Sellers may offer revisions to the delivered content, as per their individual revision policy. Buyers should check the seller’s revision terms before placing an order. Refunds will not be issued for dissatisfaction with content if revisions are available and have not been requested.

5. Dispute Resolution

If a buyer and seller cannot reach a resolution on the quality or delivery of the content, SpitOut.com’s customer support team will review the case and make a final decision. The decision may include:

  • Granting a refund in cases of non-delivery or significant breach of agreement.
  • Requiring the seller to complete revisions as part of the order fulfillment.
  • Denying the refund request if the service has been delivered as per the agreed terms.

6. Chargebacks

We encourage buyers to contact our customer support team to resolve disputes before initiating a chargeback with their credit card provider. Initiating a chargeback without first attempting to resolve the issue through SpitOut.com may result in account suspension or termination.

7. Finality of Transactions

Once the content is delivered and confirmed by the buyer, all transactions are final. We do not offer refunds for changes of mind, dissatisfaction after confirmation, or any other reason outside of non-delivery or a significant breach of the seller’s agreement.

8. Contact Us

If you have any questions about our refund policy or need assistance with an order, please contact our customer support team at: